Frequently Asked Questions
Our office hours are Monday through Friday from 9:00 am – 4:00 pm and Saturday by appointment. Please feel free to call us with any additional questions. If we do not answer, please leave a message, and we will return your phone call as soon as possible. You may also contact us with additional questions via email.
Thank You, The Staff at Che'ne Rouge
Please Click on your Section Below:
Ceremony
Reception
Fees
Catering
Can we have both the service and the reception at Che’ne Rouge?
Yes, you can have both the service and the reception here, and we offer our beautiful outdoor Garden Isle or indoor Grand Ballroom.
Do you provide a wedding director?
Yes, we do. Wedding direction is included as part of your wedding ceremony package and pricing. Our in-house Wedding Director will work with you, starting three months before your event, on your overall planning. You will then work with her four weeks before your wedding, to help you decide and plan important details of your ceremony and the flow of your ceremony and reception.
Our basic wedding direction package gives you approximately 11 hours of work with your Che'ne Rouge House Wedding Director. This time includes your one-hour rehearsal and guidance during the day of your event. Though our 11 hours of wedding directions is typically more than enough time for most brides, please know that we are more than happy to add additional hours to serve you at a nominal cost. Please call our office for more information about our Wedding Direction services and other available services.
When is our rehearsal scheduled and how much time to we have?
Each couple usually needs one hour for a wedding rehearsal, which will occur one or two days before y
our actual wedding day.
What if we have a rainy day?
Our staff and facility will provide you with a beautiful ceremony and reception regardless of the weather. If your ceremony was scheduled to be outside, and it rains, your ceremony will be moved inside to the Grand Ballroom. In the event of rain, during the cocktail hour and picture taking, your guests can enjoy the ambiance of our cozy Pub and spacious Buffet area (indoors). Outdoors, your guests can mingle in the covered Carmen Veranda’s Bar & Deck courtyard or the covered 8’ x 60’ Grand Ballroom terrace.
How much notice do I need to give if I change from having an outdoor ceremony to the Ballroom (indoors)?
Please give at least one day’s notice, so that our staff can reset the ballroom for your ceremony and set up for the reception.
What is your service fee for the ceremony?
The ceremony fee is $800. It includes the set-up of up to 100 chairs (additional chairs can be set up for $2.50 per chair), wedding direction during the planning stage, direction of the one-hour rehearsal, and assistance during your wedding day. The Bride and Groom provide the officiate.
How many quests can we have at our ceremony?
Che’ne Rouge can seat 100-250 guests at our Garden Isle (the outdoor wedding ceremony site). Our Grand Ballroom (the inside site) can hold a maximum of 200 guests. We offer some flexibility for late bookings based on availability. Remember, on average, twenty percent of the guests you invite may not be able to attend.
Is your venue non-smoking?
Che’ne Rouge is in compliance with the new non-smoking laws. In line with the new laws, we offer select areas for those who smoke: our Pub front porch, our Carmen Veranda Bar & Deck, and our Terrace.
What is included in your facility fee?
At Che’ne Rouge, we only have one event at a time, unless otherwise specified. You have complete access to our main house, Grand Ballroom, Red Barn, Gardens, and Carmen Veranda Bar & Deck. Your fee includes tables, chairs, linens, stemware, real champagne toast glassware, china and flatware, and set-up and clean up of your event. It also includes the ballroom table centerpieces, the silk and fresh flower arrangements throughout our facility, and the buffet table centerpiece. In your package, Che’ne Rouge is decorated with silk arrangements, columns, greenery-filled urns, crystal sconces, chandeliers, and mini lights inside and out. However, you may purchase additional fresh flowers or decorations as desired.
What are the sizes of your tables?
We provide 60” round tables for your guests. These tables can seat eight or more guests for buffet seating and a maximum of eight guests for the Champagne formal buffet served dinner. Our buffet/caterer’s area will have 6’ or 8’ oblong tables or serpentine-shaped tables if desired. We also provide 48” tables for cake, gifts, and additional guest seating. Taller tables are provided for cocktail receptions.
Do you include table linens and chair covers?
We provide floor-length ivory or white tablecloths on our 60” tables. We also provide white or ivory square sheers for the table overlays. The Royal Stage (head table) will be white or ivory, decorated with the matching tulle and your choice of ribbon. We provide silk flower cascades in neutral colors and will add your specific color with more silk flowers and ribbon. Additional specialty sheers and other fabric choices (in a variety of colors) are available for a fee. Chair covers and other accessories are available through various rental companies. We can refer linen companies or order everything you need, with a 10% handling fee. Please see Sue N., our House Coordinator, to view our full selection of table linens and chair covers.
How many people can you fit in your Grand Ballroom?
Che’ne Rouge can accommodate a maximum of 200 people. We prefer to seat everyone for a buffet style reception, but we can accommodate more when a seat for everyone is not required. When a tent is chosen, we can accommodate an even larger number of guests. (We are happy to assist with tent rentals.) In the Ballroom, seating varies depending on the size of your dance floor. We have a very large Buffet Area specially designed for the food, gift, and cake tables. Whether you choose to have music, a band, or a DJ also determines the seating arrangements. The Royal Stage is part of all packages.
How early can I arrive to set up additional decorations, etc. for my event? How many people can assist me during the set up?
In our Simply Elegant Package, you can bring your own decorations. However, nothing may be hammered or attached to our walls. We ask that you keep the number of people assisting you during your set-up time to a maximum of six people. Set-up hours are 7-9 AM for an afternoon ceremony and 3:30 -4:45 PM for an evening ceremony. The staircase silk garland, the food table arrangement, and the silk flowers will remain, unless you request to have them removed. (Removal requires a $50 re-installation fee.) We love all fresh flowers, but please designate who takes them home!
What goes on at Christmas Time?
We are now planning an absolutely stunning Christmas 2008 Charity Ball! Please continually check the Newsletter page for more updates and information, or call us for more details. We also will have Christmas decorations throughout our facility and grounds. We will have various parties and events all year long.
Do You Have Specific Requests for Guests?
During the hours of your event, we ask that guests arrive no earlier than 30 minutes prior to the ceremony. Our staff is busy preparing for your event. Our Wedding Director and Planner will do a headcount during the ceremony or reception to confirm the exact number of guests invited. If the number of people goes over the number determined at your final headcount time (three weeks before your event), you will only be charged per person, according to the menu you selected. Our chef then will do everything possible to accommodate any surprise guests that show up. We encourage you to check your guest list, as unexpected arrivals create an extra cost to you. Please remember to finalize the headcount four weeks before your wedding date.
What happens if we go over the scheduled time frame?
If you do go past the determined schedule, $300 per hour will be added to your rental fee.
What are the afternoon and evening times?
Together with our Wedding Director, you will be able to create a personal schedule based on your special needs and choices. Here is an example of our Enchanted Evening wedding at Che’ne Rouge.
3:00-4:00 |
Your cake and flowers arrive. | |
5:00 |
Wedding party arrives. | |
5:15 |
Groom’s photos begin, while the bride is in her suite. | |
5:45 |
Groom is escorted to his lounge, bride’s photos begin | |
6:00 |
Bride and bridal party escorted to bridal suite before guests. | |
6:30 |
Ceremony begins (on time!) | |
7:00 |
Ceremony ends, wedding party, bride and groom take photos, Guests enjoy beverages and hors d’ oeuvres | |
7:30 |
Buffet opens, bride and groom have private meal while guests go through the buffet line | |
7:50 |
Bride and Groom are announced | |
8:00-8:30 |
Interaction with guests, dancing, cake cutting, bouquet toss | |
10:30 |
Bride and Groom depart, guests begin leaving, gifts are put in cars, Bride’s and Groom’s suites are vacated | |
11:00 |
All guests have departed |
What is or is not permitted during the send-off/departure of the bride and groom?
Flower petals (inside) and bubbles (outside) may be used to celebrate the departure of the bride and groom. Rice and confetti are not permitted outdoors (because they are harmful to the birds).
Other than the price of food, bar, and facility fee, what are the additional costs at Che’ne Rouge?
We add a Georgia state tax of 7% for food, 20% gratuity, and a 3% tax for liquor purchases. (There is no tax on beer, wine & champagne.)
How much do I have to pay to make a booking?
When you secure your date at Che’ne Rouge, 30% of your anticipated total fee is due when you sign your contract. There are two more deposits: 30% of the estimated invoice due three months before your event, and the final 40% four weeks before the event. All of our deposits are nonrefundable, but we are willing to reschedule your event within a year based on date availability. Any payments received late will incur a 5% surcharge. Time frames will vary depending on the booking date.
Can I take left over food home from the reception?
Che’ne Rouge is responsible for the quality and freshness of food served to our guests. Due to current Georgia State Health Regulations, food may not be taken off our premises. However, we do allow guests to take home wedding cake.
Can we provide any of our own alcoholic beverages for the reception?
No. Che’ne Rouge must provide all alcoholic beverages consumed in the common areas of the grounds, as well as in the Main House and Ballroom. We do have the required Georgia State Alcohol Serving License and state licensed bartenders to serve the alcohol. This is a Georgia State law for businesses having a liquor license. We offer Full Bar Service Packages that allow you to choose a bar serving option. We have bar service inside at the Pub, and outside on the Carmen Veranda Bar & Deck. We can also offer additional bar stations on our grounds. We feel that providing the beverage/alcohol insures more of a stress free environment for you. The Bride and Groom may purchase alcoholic beverages for the bridal party or guests, or have a cash bar (where guests buy their own drinks). With our cash bar option, Che’ne Rouge chooses the alcohol brands. Please check with Bonnie the Event Designer for a list of wine, beer and champagne options.
How many servers do I need?
All our servers are trained and very professional. They know how best to serve you and your guests. We only require the licensed bartender’s fee when alcoholic beverages will be served. A Banquet manager and Event Manager are always present at any event. Our Wedding Director is present for all wedding ceremonies and receptions. We include services by our House Coordinator to insure the wedding party receives attention and the best possible service. Whenever possible, we will introduce our staff to our clients before their event.
Can I try the food?
Yes, Che’ne Rouge organizes regular menu tastings. After you book your date, we will keep you informed of the scheduled times.
Are snacks provided before the event starts?
Yes, snacks are an option. Please check with the caterer for more information and choices. The Bride and Groom may choose to purchase drinks for their bridal party and/or guests. Clients are not permitted to bring in their own beer, wine, champagne, or food.
Can I request a special food menu?
Yes, our caterer can provide a specialized menu depending on your particular needs or requests. He is always willing and extremely accommodating with his menu. Please check with our Wedding Director, Toni Betton, when booking your event.
May we use our own vendors, like a caterer, etc?
We provide a reference list for all services, but you may hire outside vendors. However, any outside vendor will be required to sign a contract with Che’ne Rouge. We want to make sure the service and product meet our high standards of quality. (We do support local businesses as much as possible.) The vendor also needs to have a business license and proof of insurance. Please supply our Wedding Director with this information before your last meeting with her. Please Note: If you choose not to use a caterer, the kitchen is not available, due to Health Code Regulations.
How much parking is available on-site?
Our lighted parking lot can accommodate 180 cars, including four Handicapped spaces. Please enter through our Red Barn, and follow the cobblestone path to our new main entrance. Please notify us if you have disabled guests so we are prepared to assist them.
Bathrooms at our Facility:
Bride’s Private Shower & Bath
Groom’s Private Shower & Bath
Men’s and Women’s Public Restrooms are Handicapped Accessible